eCommerce FulfillmentSeamless Shopping Cart Integration
eCommerce Order FulfillmentAccess Your Data Worldwide 24/7/365, 99.99% Up-Time SLA
eCommerce FulfillmentOrder Fulfillment & Personalized Service - Since 1985
eCommerce Order FulfillmentInternational Best Way Shipping - USPS, FedEX, DHL, UPS

FAQ's

How do I submit orders, item numbers and item descriptions to you?

  • We can accept data via phone, email, fax, CSV, Web services, and XML/API integration. You name it-We can do it!

Do you have restrictions on the types of products you'll do fulfillment for?

  • Yes. Call our representatives for information.

How do I get my shopping cart to connect to your fulfillment software?

  • Via our robust XML/API. Our in house developers will assist you.

What are your receiving hours?

  • 8AM to 4:30PM Monday-Friday CST.

What about shipping? How is that handled?

  • We utilize all carriers to ship; UPS, FedEx, USPS, DHL. Our software grabs real time shipping rates and automatically CASS certifies the recipient's address.

What about shipping notifications?

  • We provide real time shipping notifications which can then be hyperlinked to the carrier. When the package is delivered, we provide notifications via email or SMS text messaging.

What type of reports are you capable of generating?

  • We have over 153 standard reports. If we do not have one that currently suits your needs, we will create one specifically for you at no charge.

How do you handle returns?

  • Our return specialists will review the returned item for damage, then email a notification to you.

Is there anything you cannot do as my fulfillment partner?

  • In short, No! We are one of the leading fulfillment companies in the USA. If you are ready to move to a reliable, experienced, and cost effective fulfillment solution, contact eDirect Fulfill today. We guarantee our service is second to none.
  • Send your inventory to eDirect Fulfill.
  • We store your inventory securely.
  • Customers place orders on your existing website/shopping cart.
  • We quality control the order.
  • eDirect Fulfill picks, packs, and ships the order directly to your customer.
  • We provide the tracking number.
  • We provide the email and SMS text message order notification.
  • Our fulfillment software ensures your data is secure and accessible; 24/7/365.
  • In by noon (CST) out same day or the order charge and shipping charges are FREE.
  • Order is accurate or the order charge and shipping charges are FREE
  • 99.99 % system up-time service level agreement (SLA)
  • We take ownership of, and responsibility for, each client and every order.

Features/Benefits

  • Eliminate the overhead of order fulfillment; concentrate on what you do best!
  • Let us handle the customer service issues.
  • Spend more time growing your business.
  • Utilize our fulfillment software to get robust real time data. Optimize your decision making process!
  • No outsourcing, no hidden costs, no "teaser" rates or contracts.
eDirect Fulfill, we make "A World of Difference!"